Refund policy

Return Policy

We regret to inform you that NexVault does not accept returns for refunds or exchanges. All purchases made through our platform are considered final sale.

If your item arrives damaged during shipping, we will provide a replacement only upon submission of a complete, unedited unboxing video. Every product is thoroughly inspected for quality and functionality before dispatch.

For any questions or concerns, please contact us at nexvaultecom@gmail.com or DM us on Instagram @nexvault.in.

Replacement Policy

NexVault does not offer warranties or guarantees on any of our products. However, if an item is damaged during transit, we will replace it only after receiving an uncut unboxing video from the customer. All products undergo strict quality checks prior to shipping.

To initiate a replacement request, kindly reach out to us through Instagram (@nexvault.in) or via the contact details provided on our Contact page.

Please note that unauthorized returns will not be accepted. Upon approval of your replacement request, we will provide the necessary return instructions and address details.

If you receive a damaged, defective, or incorrect item, please contact us immediately upon delivery so we can resolve the issue promptly.

Non-Returnable Items

Certain items are strictly non-returnable, including:

  • Custom-made or personalized products

  • Perishable goods

  • Hazardous materials

  • Sale/discounted products

  • Gift cards

These items cannot be returned or exchanged under any circumstances.

Exchange Policy

NexVault does not offer exchanges. Once a product is purchased, it cannot be exchanged for another item or for store credit.

Refund Policy

All sales at NexVault are final. We do not provide refunds for any purchased products once the order has been completed.